Frequently Asked Question

White line(s) on printed cards may happen for different reasons. Check the following instructions one by one until fixing the issue:

• Clean the printer (click here ).
• If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

Advices:

For white line printing issue or/and print head failure, ensure the printer/consumable environment storing is free of dust. Blank cards dropped on the floor are supposed to be trashed to prevent printing issue and print head failure.

To access explanations in FAQ section, please click the link below:

Spots or missing printing areas may happen for different reasons. Check the following instructions one by one until fixing the issue :

• Clean the printer
• Ensure the printer/consumable environment storing is free of dust.
• Ensure the cards surface is free of fingers print by taking cards by their edge.
• Blank cards dropped on the floor are supposed to be trashed to prevent printing issue and print head failure.
• If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware to take full advantage of the latest improvements.

To access explanations in FAQ section, please click the link below:

A too light or erased printing issue may happen for different reasons. Check the following instructions one by one until fixing the issue:

• Use an Evolis power supply  ( see below picture from 2 types of Badgy power supply)

• Use an Evolis Badgy ribbon.
• Use Evolis Badgy plastic cards.
• If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware to take full advantage of the latest improvements.

A card feeding issue may happen for different reasons. Check the following instructions one by one until fixing the issue:

• Clean the printer
• Use Evolis Badgy plastic cards.
• If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware

A ribbon cutting issue may happen for different reasons. Check the following instructions one by one until fixing the issue:

• Update driver

• Update firmware

• Clean the printer

• Use an Evolis Badgy ribbon.

• Try with a ribbon from a different batch.

• Use recommended Evolis Badgy plastic cards.

• If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

To access explanations in FAQ section, please click the link below:

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware to take full advantage of the latest improvements.

To select a different language in the Printer Manager, right-click on the Printer Manager icon (located at the bottom of your screen, in the notification area).

Then, choose the « Language » menu item, and then select your preferred language from the displayed list.

This window corresponds to the system of pop-up information windows which provide information (e.g. on cleaning the machine) or indicate the actions required to print (e.g. changing the ribbon, etc.).
This window is generated by the "Printer Manager" communication tool.

Check the FAQ for more details What is the Badgy Printer Manager?

The Printer Manager icon switches to different colors according to the status of your Badgy printer 

 Green The printer is ready.

 Grey The printer is not connected (Power or USB cable).

  Orange An action is required to enable printing. The printing job will automatically resume after the action is implemented.To access to local help, click  . It is also possible, in some cases, to cancel the printing job in progress by clicking  .

  Red An error has occurred in the Badgy Printer, and some action is required to be taken. To resume printing, click the  button in the pop-up window. To access to local help, click . It is also possible, in some cases, to cancel the printing job in progress by clicking   .

This icon is a Printer Manager communication tool between your computer and your Badgy printer. It gives you instant information about the status of your machine (connected or not, actions required, etc.). Check the FAQ for more details What is the Badgy Printer Manager?

The identification card displays several data (listed below) that are requested when calling upon technical support:  
 

• Printer Name
• Printer Model
• Port Name
• Serial Number
• Version of the Driver and of the Setup program
• Firmware version
• The computer’s Operating System
• A status Identification number
• A date of validation.

An ID card can be printed in two ways:

1. Double-click the Printer Manager icon (located at the bottom of your screen, in the notification area).

2. Right-click on the Printer Manager icon to display the following menu, then select Identification Card. 

Note: Data printed on an ID card is automatically updated after each print job. 

The Badgy Printer Manager is a communication tool for Windows, between your computer and your Badgy printer. There is no equivalent tool for Macs.

It gives you instant information on your Badgy via:
 

•     A small icon located in the lower part of your screen, in the notification area, that switches color according to the current status of your printer (printer connected or disconnected, specific action to be taken, etc.).

• An information system of animated pop-up windows that tells you what action is required to be taken for printing (change ribbon, clean the printer, etc.). 

This window provides access to local help, by clicking  , It is also possible, in some cases, to cancel the printing job in progress by clicking . You can also resume the printing job by clicking  .

On a Mac, the print settings are automatically reset to the default values. To avoid having to choose specific options (ribbon type, brightness/contrast, etc.) every time you print, you can save your settings.
In the print manager, having changed the options to suit your purpose, click the "Presets" | "Save as" menu and specify a name to save your settings.
You can then select these settings directly from the list.
You can also select the option "Save Current Settings as Preset" to print using the settings previously defined.

Before installing a Badgy driver, you must be logged in with administrator rights, otherwise the computer may not carry out the installation.

1. Download the Mac driver from the support section on the website.
2. Unzip the downloaded file – EvolisCardPrinter-4.13.48.2.pkg.zip
3. Run the file EvolisCardPrinter-4.13.48.2.pkg and follow the installation instructions.
4. Connect the Badgy printer to a free USB port on your Mac computer.
5. Switch on the Badgy printer.
6. Open the "Printers & Scanners" menu. Click the menu ⌘ | System Preferences | Printers & Scanners.
7. Click the + button to add a new printer.
8. Select "Evolis Badgy" in the printer list.
9. From the menu "USE – Choose a Driver," click the "Select Software" option
10. In the list which appears, select the "Evolis Badgy Card Printer CUPS 4.13.48.2" driver in the language of your choice.
11. Confirm by clicking "OK," then "Add

​

1. Click the menu "⌘ | System Preferences | Printers & Scanners"
2. Select the "Evolis Badgy" printer.
3. Note the version of the "Evolis Badgy Card Printer CUPS"

1. Download the firmware file (Badgy_1031.firm) to your hard disk from the Downloads area on the Badgy website.
2. Connect your printer to your computer and switch it on.
3. Click the menu ⌘ | System Preferences | Printers & Scanners.
4. Select the "Evolis Badgy" printer and click "Options & Supplies."
5. Click the "Utility tab", then the "Open Printer Utility" button.
6. Click the "Upgrade" button.
7. Click the file downloaded to your hard drive, then click "Open".
8. The on-off switch on the control panel should flash during the firmware update. (Do not switch off the printer)

 All the Badgy drivers can be found on the CD-ROM provided with the printer or download from our web site. 

The USB port versions 1.0 to 3.0 are compatible with Badgy. If you have any printer driver installation problems with a USB port 3.0, please contact your Badgy reseller/distributor.

Click here to update your firmware.

During the install process it sometimes gets placed in the “Unspecified” folder of the printer menu and the Badgy icon gets stuck initializing.  The solution to this issue is pretty simple:

• Right click Badgy icon in "Unspecified folder"
• Choose "Troubleshoot"
• After it runs diagnostic click "Apply This Fix"
• The printer should successfully install.

If the problem persists, please call your Badgy reseller/distributor for assistance.

Drivers for Badgy are available for the following platforms:

•     Windows XP
•     Windows Vista (32 & 64-bits)
•     Windows 7, 8 (32 & 64 bits)
•     Mac OS 10.8

Before starting an Badgy driver installation, make sure you are logged-in with ADMINISTRATOR rights, or else the computer will turn down the driver's installation. 

To know the driver version in use by the computer, you can open the Badgy Identification card.

There are two ways to access this ID card :

1.     Double-click on the Printer Manager icon (located at the bottom of your screen, in the notification zone).
   
2.     Right-click on the Printer Manager icon to get the menu panel (see below) and select Identification card.
   

A driver is a computer program,  hardware-dependent and operating-system
Specific, that allows a hardware device to communicate with a computer.

A driver acts like a translator between the device and programs that use the printer.
Each device has its own set of specialized commands that only its driver knows.

From the driver properties, you will find the possibilities to set ribbon type,
orientation (portrait or landscape), printing rotation (to print a card with a 180° angle) and the number of printouts. Your driver has a printing option for black characters. Such characters are useful if you want to print barcodes with software other than Office Cards.

The drivers also sends internal notifications and data from the printer. The driver must be installed prior to the first use of the printer and must be compatible with the operating system. 

Before installing a Badgy driver, the computer user must have administrator rights, otherwise it will not be possible to complete the installation.

This procedure requires an Internet connection to download the latest updates from the Evolis servers.

DRIVER AND FIRMWARE UPDATE

1. Open the "Badgy Print Center" (see shortcuts on Windows desktop).
2. Click "Tools" then select "Check for Updates Wizard".
3. Follow the instructions on the update wizard to update the print driver, then the printer firmware.

Before installing a Badgy driver, the computer user must have administrator rights, otherwise it will not be possible to complete the installation.

This procedure requires an Internet connection to download the latest updates from the Evolis servers.

PRINT DRIVER UPDATE

1. Download the Mac driver from the Help section on the website.
2. Decompress the downloaded Mac driver.
3. Run the Mac driver and follow the installer information.
4. Connect the Badgy printer to a free USB port on your MAC computer.
5. Switch on the Badgy printer.
6. Click "System Preferences" in the "Apple" menu.
7. Click "Printer & Scanners" in the "System Preferences" menu.
8. Click the "+" button to add a new printer.
9. Select"EVOLIS Badgy" in the printer list.
10. In the"Use" section, click the "Select Software" option.
11. In the "Printer Software" list, select the "Evolis Badgy" driver in your language of choice.
12. Confirm by clicking "OK" and "Add".

FIRMWARE

1. Download the firmware file to your hard disk from the Download section of the Badgy website.
2. Connect your printer to your computer and switch it on.
3. Click "System Preferences" in the "Apple" menu.
4. Click "Printer & Scanners" in the "System Preferences" menu.
5. Select the "Evolis Badgy" printer and click "Options & Supplies."
6. Click the "Utility"tab, then the "Open Printer Utility" button.
7. Click the "Upgrade" button.
8. Click the file downloaded to your hard drive, then click "Open."
9. The on-off switch on the control panel should flash during the firmware update. (Do not switch off the printer)

Before installing a Badgy driver, the computer user must have administrator rights, otherwise it will not be possible to complete the installation.

The printer must not be connected to the USB port until the print driver has been completely installed.

1. Download the Windows driver from the Help section on the website or insert the Badgy CD supplied with the printer.
2. Click the downloaded file or go to the driver installation section in the Badgy CD.
3. The driver installation program will guide you through the whole installation process.
4. Wait until the printer driver has been fully installed before connecting the printer to the computer with the USB cable.

Before installing a Badgy driver, the computer user must have administrator rights, otherwise it will not be possible to complete the installation.

1. Download the Mac driver from the Help section on the website.
2. Decompress the downloaded Mac driver.
3. Run the Mac driver and follow the installer information.
4. Connect the Badgy printer to a free USB port on your MAC computer.
5. Switch on the Badgy printer.
6. Click "System Preferences" in the "Apple" menu.
7. Click "Printer & Scanners" in the "System Preferences" menu.
8. Click the "+" button to add a new printer.
9. Select"EVOLIS Badgy" in the printer list.
10. In the"Use" section, click the "Select Software" option.
11. In the "Printer Software" list, select the "Evolis Badgy" driver in your language of choice.
12. Confirm by clicking "OK" and "Add".

1. Connect your printer to your computer and switch it on.
2. Download the installation file to your hard disk from the Downloads area on the Badgy website.
3. Double-click the SetupWizardBadgy.exe file to start the update, and follow the instructions.
4. Select your printer from the list to update it.
5. The on-off switch on the control panel should flash during the firmware update. (Do not switch off the printer)
6. Click Next twice to complete the installation. The printer will automatically adjust the sensors.

Watch the how-to videos.

Any barcodes generated by an application can be printed.

All the barcodes in the library of this application can therefore be printed.

Download the barcode font pack.

If no LED light is on, including the power button, please check the following points:
 

If you still have the same glitch even after following these points, please contact your Badgy reseller or distributor.    

1. Is the power supply connected to a live electrical wall socket?
2. Are you using the power supply provided with your Badgy printer? 
3. Is the power supply faulty? (The power supply displays a green light when it operates properly).
4. Is the power supply suitably connected to the printer?

2 Ways:

1.     By displaying the printer ID Card (For Windows only). 
2.     By looking at the sticker on the back of the printer

Please directly contact your Badgy reseller/distributor 

The memory capacity of the main board is 16 Megabytes of Random Access Memory (16 MB RAM). 

The “User’s Guide” provides you a clear explanation of every LED on the control panel.

This guide is available on the Evolis CD-ROM shipped with the printer, or, it can also be downloaded from our website. 

Any type of barcode generated by an application can be printed. The printer will therefore print any barcode available in this application’s library.
Download the barcode font package.

The print resolution is 300 dpi (11.8 pts/mm).

The Badgy printer is a single-sided printer, with no flip-over feature. After printing the front side, cards can be returned manually into the feeder to print on their reverse side.

The Badgy printer and its print head have a 1-year warranty for an unlimited number of prints.

The warranty conditions are contained in the warranty notice provided with your Badgy printer, on the badgy.com website under the "Support | Downloads" menu and also on the second screen of the installation wizard.

Badgy offers a complete cleaning kit to perform all cleaning tasks. Do not use any other cleaning product.

White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head. Clean the print head.

If cleaning of the print head does not clear this defect, please contact your Badgy reseller/distributor.

No, the white margins (min is 1.4mm) from the printed cards’ edge are normal with the Badgy printer. It is not possible at all to reduce it completely.

This may happen if some dust is present on the card surface or in the printer.

The print head and the ribbon are in contact with the card those parts have to be dust free.

Make sure your cards and the ribbon are stored in a dust free environment.

Do not touch the printable surface of the cards as this could affect the print quality. You can also clean the printer to improve the print quality.

Please watch the tutorials.

During packaging or transport operations, the Badgy ribbon spindle may become detached from the main spindle (see the photo below).
If so, simply pressing down with your fingers should return to the spindle to the correct position.

You can configure the ribbon type in the document print settings.

1. In any software, click File | Print menu (or ⌘  + P) to display the print settings window.
2. Select the Badgy printer.
3. Check that the paper format is set to "Card". 

​

4. Select "Printer Features" in the context menu to access the settings for the Evolis Badgy printer driver.

​

5. Select the "General" menu to set the type of ribbon inserted into the printer. 

6. More options are available from the "Printer Features" menu, such as Brightness/Contrast settings for specific YMC windows. 

7. Please note that if you do not save the changes made ("Presets" menu), the default settings will be used the next time you print. For more information, please check the FAQ - My print settings on a Mac have not been saved 

Please consult the user guide on the CD that comes with the printer, or the tutorial  "How to install a ribbon?".

If the ribbon gets cut during the printing process, please check the following points:
 

1. Make sure you are using a Badgy original ribbon.
    
2. Make sure you are using Badgy plastic cards (which are compliant with the printer requirement). PVC, composite PVC, laminated PVC and PET cards can be used with Badgy.
   
3. Clean the printer (see here)
    
4. Check if the ribbon is not faulty (replace it with a new one).
    
5. If you still have the same issue, please contact your Badgy reseller or contact us.

1. Open up the Print Options menu:

   
   From the Start button found bottom-left on the Windows task bar, select "Printers and faxes".

   
2. Double-click the printer icon "Evolis Badgy1."
   
3. In the "Evolis Badgy1" window, click "Printer", then select "Printing Preferences".
   
4. In the "Printing Preferences" window, select "Advanced" in the "Layout" tab.
   
   
5. Under "Document options/Printer features", select "Black" under "Ribbon Type", and click "OK".
   
   

If the ribbon has been torn, please check the following:

1. Check that you are using a Badgy ribbon.
2. Check that you are using Evolis plastic cards which meet the specifications for your printer. Badgy takes PVC, PVC composite, PVC laminated, and PET cards.
3. Check that you are using the latest version of the firmware/printer driver for the Badgy printer. Run any updates required using this procedure  "FAQ driver version and firmware".

Please note: You can repair your torn ribbon using a single piece of adhesive tape.

ONLY Badgy ribbons are guaranteed to print correctly.

The use of generic ribbons may lead to printing problems. This also voids the printer warranty.

No technical support will be available if generic ribbons are used.

The Badgy color ribbon (ref. R3811) prints up to 100 cards, single-sided only.
The Badgy black monochrome ribbon (ref. R2811) prints up to 600 cards, single-sided only.

It’s not possible to print with a Badgy ribbon on a card that has already been printed with this ribbon. The ink can be applied only once on each side of the card.

In fact, printing will optimize colors only on a white background.

Due to the presence of INFRARED sensors which are used for the cards synchronization, the transparent or translucent card cannot be used correctly with the Badgy. 

Check that the cards are not stuck together and that you are using cards compatible with Badgy (Badgy consumables are designed to optimize print quality).
Clean your printer, following the guidelines in the FAQ "How to clean the Badgy printer?"

If the problem persists, please call your Badgy reseller/distributor for assistance.
 

PVC, PVC composite, PVC laminated, and PET cards can be used with Badgy.

Badgy accepts cards in bank card format (dimensions: 86x54 mm/3.370x2.125 inches – ISO CR80) with a thickness of between 0.50 mm and 0.76 mm.

Print quality varies depending on the card manufacturer. That's why we recommend using Badgy consumables which are designed to optimize print quality. Using Evolis consumables prolongs the life of your badges and your Badgy printer.

USB port versions 1.0 to 3.0 are all compatible. If you have any printer driver installation problems with a USB port 3.0.

Check that you are using the latest version of the firmware/printer driver for the Badgy printer.

If the problem persists, please call your Badgy reseller/distributor for assistance.

The Badgy printer connects to a computer USB port.

You can connect several Badgy printers at once, depending on the number of USB ports available on your computer.