Frequently asked questions

Answers to the most frequently asked questions - Here you can find answers to the most frequently asked questions about Badgy, Badgy100, Badgy200, Evolis Badge Studio, and Office Cards
Contact the
Technical Support

My ribbon is torn during printing, what can I do?

A ribbon cutting issue may happen for different reasons. Check the following instructions one by one until fixing the issue:

  • Update driver
  • Update firmware
  • Clean the printer
  • Use an Evolis Badgy ribbon.
  • Try with a ribbon from a different batch.
  • Use recommended Evolis Badgy plastic cards.
  • If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

 

To access explanations in FAQ section, please click the link below:

 

Products

Cleaning

Update driver

Update firmware

Badgy 1

        click here

      click here

          click here

Badgy 100

        click here

      click here

          click here

Badgy 200

        click here

      click here

          click here

 

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware to take full advantage of the latest improvements.

I have a card feeding issue, what can I do?

A card feeding issue may happen for different reasons. Check the following instructions one by one until fixing the issue:

  • Clean the printer
  • Use Evolis Badgy plastic cards.
  • If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

 

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware

 

My printing result is too light or erased, what can I do?

A too light or erased printing issue may happen for different reasons. Check the following instructions one by one until fixing the issue:

 

  • Use an Evolis power supply  ( see below picture from 2 types of Badgy power supply)

 

 

  • Use an Evolis Badgy ribbon.
  • Use Evolis Badgy plastic cards.
  • If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

 

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware to take full advantage of the latest improvements.

 

There is/are spot(s) and fingerprint(s) on the printed cards, what can I do?

Spots or missing printing areas may happen for different reasons. Check the following instructions one by one until fixing the issue :

 

  • Clean the printer
  • Ensure the printer/consumable environment storing is free of dust.
  • Ensure the cards surface is free of fingers print by taking cards by their edge.
  • Blank cards dropped on the floor are supposed to be trashed to prevent printing issue and print head failure.
  • If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

 

Advices:

As part of its continuous improvement policy, Evolis is developing new driver & firmware which include new fixes and improvement. Evolis recommends updating driver & firmware to take full advantage of the latest improvements.

 

To access explanations in FAQ section, please click the link below:

Products

Cleaning

Badgy 1

click here

Badgy 100

click here

Badgy 200

click here

 

 

There is/are white line(s) all along the cards, what can I do ?

White line(s) on printed cards may happen for different reasons. Check the following instructions one by one until fixing the issue:

                         

 

  • Clean the printer (click here ).
  • If the issue remains event after checking these points, please contact your Evolis reseller/distributor or contact us.

 

Advices:

For white line printing issue or/and print head failure, ensure the printer/consumable environment storing is free of dust. Blank cards dropped on the floor are supposed to be trashed to prevent printing issue and print head failure.

To access explanations in FAQ section, please click the link below:

Products

Cleaning

Badgy 1

 click here

Badgy 100

 click here

Badgy 200

 click here