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Printer

Printing cannot take place as the printer is not turned on and is shown as “Off line”. Check that your printer is connected correctly.

Power supply:

  1. Connect the power cable to the power supply unit, then plug the connector from this into the printer.
  2. Then connect the other end of the mains lead to an earthed socket.
  3. The printer is powered on. The white indicator light on the control panel lights up and the printer carries out an initialisation.

USB cable:

  1. Connect one end of the USB cable to your computer and the other end to your printer.
  2. If the connection between the computer and the printer does not function correctly, reboot your computer.

The print attempt has failed as there are no cards in the feeder.

Put some cards in the printer feeder.

You printer accepts cards from 0.50 mm to 0.76 mm thickness.

  1. Open the card feeder.
  2. Insert the number of cards desired (maximum 25 cards of 0.76 mm thickness – 40 cards of 0.50 mm thickness). Be careful when handling your cards to avoid getting dust on them which will cause scratches during printing. Insert the cards in the direction shown in the diagram below:
Badgy - How to solve empty feeder

3. Close the feeder. If you have not cancelled your print, it will restart with a new card.

The print attempt has failed. One or more cards have become jammed in the printer, or there is a defect in a mechanical component.

If a card is blocked, remove the card as follows:

  1. Open the printer cover and remove the ribbon.
  2. Press the button on the control panel to turn the card feed rollers. If the card is still stuck inside the printer, slide it manually towards the printer output. If there is more than one card, always push the top one first.
  3. Replace the ribbon, then close the printer cover.

To prevent card jams:

  1. Ensure that the thickness of the cards used matches the specifications of your printer.
  2. Check that the cards are flat. Keep them in a horizontal position.
  3. Check that the cards are not stuck together. Shuffle the cards before loading them.

If the cards are not jammed and the problem is due to a mechanical defect, please contact your Badgy dealer for advice and support.

The print attempt has failed as the cover of your printer is open.

To close it, press down on it until you hear it click into place.
The printer will start printing again.

Badgy - Open cover

The print head has reached too high a temperature and risks being damaged.

  • The machine stops and interrupts any printing operation.
  • The ventilation system turns on until the printer has completely cooled down.
  • If the problem persists, contact your dealer.

The print attempt has failed as the cover of your printer has been opened during printing.

To close it, press down on it until you hear it click into place. Then click on restart print and it will restart with a new card.

Badgy - Open cover

The printer has detected an increase in the temperature of the printing system and has automatically switched to cooling mode.

  • Wait until the cooling cycle finishes then restart any printing operations.
  • If this happens again, check the ambient temperature in the room. If this is normal, contact your dealer to have your printer checked.

The printer is in standby mode and has just received a print request. Transition to “Ready” mode is under way.

  • Wait a few seconds for the printer to become ready to print.
  • If nothing happens and the printer’s On-Off button is off, press it to restart the printer.

Ribbon

The print attempt has failed. There is no ribbon in the printer.

A Badgy ribbon must be installed in the machine.

  1. Open the printer cover.
  2. Take a Badgy ribbon.
  3. Insert the ribbon cassette into the printer.
  4. Close the printer cover again. The ribbon will automatically synchronise itself during the next print. If your print has not been cancelled, it will continue normally.

NB: Badgy original ribbons have been specially designed to guarantee that your equipment will work to the best of its ability without any risk of damage. Using a third-party brand of ribbon is liable to seriously damage the print head and cause the manufacturer’s warranty to be immediately invalidated.

The ribbon installed in the machine is not recognised by the system:

  1. This ribbon is not a Badgy ribbon and does not have a recognition system
  • Contact your dealer to exchange your current ribbon for a certified consumable which alone will allow you to get the best graphic performance from your printer.
  • Nevertheless, if you need to print cards in an emergency, manually configure your unrecognised ribbon in the Print Center:
    • Check “Manually configure the ribbon type”
    • Select the ribbon type from the list
    • Confirm by clicking “OK” and exit the Print Center.
Badgy - Badgy property window for unknown tape problems
    • NOTE:  Using an uncertified ribbon could cause damage to the printer and its print head if the film is cut or due to dust residues or the presence of non-compliant materials. Evolis declines all responsibility in the event of damage.

2. This ribbon is a Badgy ribbon but its recognition system is defective

  • Remove the ribbon from the printer
  • Turn the printer off then on again after a few seconds – the ribbon should be recognised.
  • If the problem persists, change the ribbon and contact your dealer to obtain an exchange for the defective consumable. This exchange is undertaken under the warranty for Badgy consumables.
  • If the problem persists with a new ribbon, it is possible that the printer’s detection system is defective. Get your printer checked by your dealer.

The ribbon installed in the printer appears to be inappropriate for printing the card requested.

  1. The printing request requires characteristics not compatible with the ribbon installed:
  • Colour printing with a monochrome ribbon
  • Monochrome printing with a colour ribbon (loss of panels)
  • Etc.
  1. Check the graphic components of your badge with the ribbon installed in the machine. If they seem compatible, start the print again.
Badgy Ribbons YMCKO KO

The print attempt has failed, the ribbon has run out. It must be replaced with a Badgy original ribbon.

The print attempt has failed. Check the state of your ribbon – it is probably cut or has remained stuck to the card.

To fix this problem:

  1. Open the printer cover.
  2. If necessary, manually detach the ribbon from the card and remove it from the printer.
  3. Manually eject the card taking care not to damage the printer.
  4. Install a new Badgy ribbon.
  5. Check that your cards comply with the specifications of your printer (thickness from 0.50 to 0.76 mm – ISO CR-80 standards, credit card format).

Note: It is recommended that the head be cleaned after this type of incident. Refer to the user manual for more details.

The ribbon installed is not compatible with your printer.

Check the list of ribbons compatible with your printer and contact your Badgy dealer if necessary.

Badgy Ribbons YMCKO KO

Cleaning

Cleaning of your printer is recommended. This involves cleaning the card feed rollers.

  1. Open the printer cover.
  2. Remove the ribbon from the printer if present.
  3. Close the cover and check it has clicked shut.
  4. Remove any cards present in the feeder.
  5. Remove a new “T” shaped cleaning card provided by Evolis from its sachet.
Badgy - T Card for the printer's cleaning

6.Double-click the button on the control panel.

7. Insert the “T” card in the open feeder (not in the manual feeder). Cleaning starts.

8. Remove the “T” card and close the feeder.

To finish the cleaning operation, remember to clean the print head which is a fragile component of your printer. To avoid any damage to it:

  • Disconnect the printer before cleaning the print head.
  • Always avoid the print head coming into contact with sharp or metallic objects.
  • Do not directly touch the print head surface with your fingers.

Please note that violating any of these recommendations could cause permanent damage to the print head.

Use of the cleaning pen is recommended. This can be used up to 8 times for cleaning the print head.

Badgy - Cleaning pen for the printer's cleaning
  1. Unplug the power cable to power off the printer. The white push button switches off.
  2. Open the printer cover.
  3. Remove the cap from the cleaning pen.
  4. Gently apply the pen to the print head, moving it from left to right for a few seconds.
  5. Replace the cap on the pen.
  6. Close the cover.
  7. Wait a couple of minutes before using the printer until the cleaning product has fully evaporated.
  8. Reconnect the power cable and power the printer on. The white push button turns on.

1. Remove a new “T” shaped cleaning card provided by Evolis from its sachet.

Badgy - T Card for the printer's cleaning

To finish cleaning, clean the print head which is a fragile component of your printer.

To avoid any damage to it:

  • Always avoid the print head coming into contact with sharp or metallic objects.
  • Do not directly touch the print head surface with your fingers.

Please note that violating any of these recommendations could cause permanent damage to the print head.

Use of the cleaning pen is recommended. This can be used up to 8 times for cleaning the print head.

Badgy - Cleaning pen for the printer's cleaning

1. Take the cleaning pen supplied by Evolis and remove the cap.
2. Open the printer cover.
3. Lightly rub the pen from left to right over the print head for a few seconds.
4. Replace the cap on the pen.
5. Close the cover.
6. Wait a couple of minutes before using the printer until the cleaning product has fully evaporated.

Others

To update your firmware, you must have downloaded the latest version of the firmware for the printer and have saved it on your workstation.

To download the latest version of the firmware, go to www.badgy.com/en and click the “Technical support” link. Enter the “Download” section, click “Drivers and firmware” and select the file corresponding to your printer’s firmware. Save in a directory on your hard disk.

Check that your printer is connected and active (not in standby mode). It is now ready to be updated.

Badgy - Standby mode

Warning!
Do not disconnect or unplug the printer while the firmware is being updated.

Contact your Badgy reseller if you need any help.